Passenger Profiles

01

Basic information

Passenger identification and internal reference.

First name

Last name

Passenger role

Internal reference

02

Communication permissions

Define exactly how ORELLA and the chauffeur may communicate with this passenger.

Pickup-location messages permitted The chauffeur may contact the passenger only to explain where the vehicle is waiting. On-the-way notifications Allow automated or chauffeur-sent arrival updates. Email notifications Send confirmations, changes, and receipts directly to the passenger. Contact assistant for all other matters Questions, changes, and nonessential communication must be directed to the authorized coordinator.

Important instruction

Do not contact the passenger for schedule changes, additional information, payment, or general updates. Contact the authorized coordinator instead.

03

Authorized coordinator

Primary contact for questions, changes, or urgent matters.

Full name

Role

Mobile number

Email address

04

Travel preferences

Preferences are communicated to providers and fulfilled when reasonably possible.

Preferred vehicle

Cabin preference

Temperature

Refreshments

Chauffeur-facing instructions These notes may be shared with the assigned transportation provider.

05

ORELLA internal notes

These notes remain private and are not sent to the passenger or chauffeur.

Passenger profiles

Alexandra Reed

Basic information

Communication permissions

Authorized coordinator

Travel preferences

ORELLA internal notes